Privacy Policy - Helios A-Med

1. Introduction

This Privacy Policy is operated by Hangzhou Helios A-Med Medical Technology Co., Ltd. (hereinafter referred to as "Helios A-Med", "the Company", "we", "us", or "our").

At Helios A-Med, we are committed to protecting your privacy and maintaining the confidentiality of your business information. This Privacy Policy explains how we collect, use, protect, and disclose information when you interact with our website and services. We encourage you to read this policy carefully to understand our privacy practices.

2. Information Collection

We collect information only when you actively submit it to us through our website. This includes:

• Contact Information: Your name, company name, job title, and professional affiliation
• Communication Details: Email address and WhatsApp number for business inquiries
• Business Inquiry Information: Details about your interest in our medical devices (Hospital Beds, Wheelchairs, Walkers, Anti-bedsore Solutions, Medical Consumables, etc.)
• Specific Requirements: Any technical specifications, customization requests, or volume information you provide

We only collect information that you voluntarily provide. We do not collect information passively through tracking technologies, cookies, or cookies-based analytics on this website for marketing purposes. All information collection is transparent and user-initiated.

3. How We Use Information

The information you provide is used exclusively for business purposes related to providing you with high-quality products and services. Specifically:

Providing Quotations: We use your company information and product requirements to prepare accurate, tailored pricing quotations (PI - Proforma Invoice) for Hospital Beds, Wheelchairs, Walkers, and other medical solutions.
Technical Support: We provide product specifications, compliance documentation, and technical guidance based on your specific needs and use cases.
Order Management: We process, confirm, and manage orders, including delivery logistics and after-sales support.
Business Communication: We maintain correspondence regarding your inquiries, product updates, and ongoing partnership developments.
Regulatory Compliance: We maintain necessary documentation and compliance records as required by international trade and medical device regulations.

We will never use your information for marketing purposes without your explicit consent. You will not receive unsolicited promotional emails or marketing materials from Helios A-Med unless you have specifically opted in.

4. Data Security

We take data security seriously and implement industry-standard security measures to protect your personal and business information from unauthorized access, alteration, or disclosure. Our security practices include:

✓ Secure data storage with restricted access controls
✓ Encryption of sensitive business and personal data
✓ Regular security audits and compliance reviews
✓ Employee confidentiality agreements and training
✓ Protection of trade secrets and proprietary information

While we maintain rigorous security practices, no system is completely immune to breaches. We maintain incident response procedures and will notify affected parties in accordance with applicable law if any security incident occurs.

5. Third-Party Disclosure

🔒 Your Privacy is Paramount

We will never sell, trade, rent, or disclose your personal or business information to third parties for their marketing or commercial purposes. Your information is treated as confidential and proprietary.

There is one limited exception: When you place an order for delivery, we may share necessary shipping and logistics information (such as name, address, and contact details) with trusted, vetted logistics partners and international carriers who are contractually obligated to maintain confidentiality. These third parties:

→ Process information solely for fulfilling your order
→ Are subject to strict confidentiality agreements
→ Are prohibited from using information for any other purpose
→ Comply with applicable data protection regulations

We may also disclose information if required by law, court order, regulatory authority, or government request, or to protect our legal rights and business interests.

6. Global Compliance & Privacy Rights

Helios A-Med respects the privacy rights and data protection regulations of our global customer base. As an international medical device supplier serving customers across Africa, Asia, Europe, and beyond, we are committed to:

Regional Compliance: Adhering to data protection regulations specific to your jurisdiction, including Kenya's Data Protection Act, Vietnam's Personal Data Protection Law, GDPR (EU), CCPA (California), and other applicable regional laws.
Consent & Control: Obtaining explicit consent for data collection and processing, and providing you with mechanisms to access, correct, or request deletion of your information.
Data Minimization: Collecting only information necessary for business purposes and retaining data only as long as required.
Cross-Border Transfers: Implementing appropriate safeguards for any international data transfers, including Standard Contractual Clauses or equivalent protections.

Your Privacy Rights: Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to withdraw consent to processing
• Right to data portability

To exercise any of these rights, please contact us at [email protected] with your request.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including providing you with products, services, and support. After the relationship with you concludes, we may retain information for:

• Legal Compliance: As required by applicable laws and regulations
• Financial & Tax Purposes: To maintain accounting and tax records
• Warranty & Support: To address potential warranty claims or ongoing support issues
• Dispute Resolution: To resolve any disputes or legal matters

8. Contact Us

If you have questions about our Privacy Policy, wish to access or modify your information, or have privacy concerns, please contact our official compliance team:

EMAIL:
[email protected]

HEADQUARTERS:
Hangzhou, China

GLOBAL OPERATIONS:
Zhejiang | Jiangsu | Guangdong | Hebei, China

WHATSAPP:
+86 183 6849 2959

We will respond to your inquiry within 7-10 business days.

9. Changes to This Policy

Helios A-Med may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.